Students will

CDOS.C.3b.HP.2.A.SW:

1. Understand techniques of effective communication:
   1. Speaking
      1. Acceptable conventions of the English language
      2. Grammar, tone
      3. Presentation skills
      4. Questioning skills
      5. Interviewing
   2. Reading
      1. Directions
      2. Comprehension
      3. Interpreting data
   3. Listening
      1. Comprehension
      2. Feedback
   4. Writing
      1. Reports, records, and forms
      2. Directions
      3. Grammar
   5. Non-verbal communication
      1. Appearance
      2. Body language
      3. Attitudes
   6. Public relations/promotion
2. Understand and apply communication processes to convey information:
   1. Records, forms, applications, resumes, reports
   2. Alternative communication techniques (e.g., ASL, technology)
   3. Constructive/destructive communication techniques
   4. Nonverbal communication
   5. Public relations, advertising, and promotion
3. Identify barriers to effective communication:
   1. Destructive communication techniques
      1. Blocked communication
      2. Mixed messages
      3. "You" messages
   2. Lack of ethical communication
4. Convey information through:
   1. Telephone contact with clients and coworkers
   2. Internet/intranet
      1. Purchasing supplies
      2. Contact with customers and vendors
      3. Gathering information
   3. Word processing
      1. Correspondence
      2. Meeting notes
      3. Sales reports
      4. Resumes
   4. Databases
      1. Software applications
      2. Client mailing lists
      3. Inventory control
      4. Purchase orders
      5. Organizing data
   5. World Wide Web
      1. Developing and maintaining business websites
      2. E-commerce