Students will

CDOS.C.3b.BI.3.A.SW:

1. Use written communication skills to:
   1. Prepare business letters, memoranda, and reports using correct style, format, and content
   2. Compose correspondence appropriate for specific audiences
   3. Utilize a variety of references and resources
   4. Develop and present industry-specific reports incorporating technical writing skills
   5. Proofread documents for correct grammar, spelling, and punctuation
   6. Research and analyze business-related reports
2. Use oral communication skills to:
   1. Plan, prepare, present, and evaluate informal/formal oral communication based on purpose and audience
   2. Utilize visual aids and handouts, voice, and body language to effectively complement a message
   3. Ask questions to solicit and clarify information (e.g., interview, task assignment)
   4. Express messages effectively
3. Use listening skills to:
   1. Determine when listening whether notes, questions, and/or participation in a discussion are required
   2. Evaluate the speaker's purpose and message
   3. Interpret nonverbal clues in the speaker's message
   4. Express messages effectively
4. Use reading skills to:
   1. Evaluate the writer's purpose and message
   2. Follow written directions
   3. Analyze and interpret printed and electronic correspondence (e.g., Internet, white papers)
   4. Skim, scan, and read for detail based on purpose
   5. Read and comprehend technical writing (e.g., manuals, reports, online documents)
5. Use telecommunication applications in:
   1. Voice communication
      1. Telephone
      2. Voice messaging
      3. Computer to telephone connections
      4. Personal information systems to computer
   2. Written communication
      1. E-mail
      2. Attachments
   3. Fax communication
   4. Videoconferencing
   5. Research
      1. Internet
      2. Intranet
   6. Commerce
      1. E-commerce
      2. Online commercial research
   7. Technical needs
      1. LANs
      2. WANs
      3. Service providers